Privacy Policy

Last updated: June 1, 2026

This Privacy Policy explains how JAWS Podiatry, operating the telemedicine platform Fugly Toenails™ (“Fugly Toenails™,” “we,” “us,” or “our”), collects, uses, protects, and discloses information submitted through fuglytoenails.com, related forms, eligibility screeners, intake forms, communication channels, and related services.

By using this website or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

Fugly Toenails™ telemedicine services are available only to eligible adults who are Florida residents and physically located in the State of Florida at the time of evaluation. We do not target or offer telemedicine evaluation or prescription treatment through this platform to individuals located outside the State of Florida.

This Privacy Policy applies to information collected through the website, the Eligibility Screener, Start Evaluation form, Contact form, Professional Virtual Evaluation process, patient communications, and related online or electronic interactions.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

a. Information you provide directly

Identifying and contact information, such as your name, email address, phone number, mailing address, date of birth, and similar information.
Eligibility information submitted through our eligibility screener, including your state of residence, confirmation of physical location in Florida, age confirmation, and symptom-related responses.
Health-related information you voluntarily provide, including symptoms, medical history, medications, allergies, prior treatment history, foot or nail concerns, and related intake responses.
Photographs of affected nails, feet, or skin that you choose or are asked to submit for provider review.
Communications you send to us through the Contact form, email, phone, SMS, WhatsApp, live consultation, or other communication channels.
Payment-related information, where applicable, such as billing details, transaction status, payment confirmation, and appointment or evaluation payment status. We do not ask you to include medical or health information in payment notes or memo fields.

b. Information collected automatically

We may collect limited technical and usage information through standard website technologies, such as browser type, device type, IP address, referring page, pages visited, approximate location derived from technical data, cookie identifiers, session information, and basic interaction data.

You can manage cookies through your browser settings. Declining non-essential cookies may affect some website functions, but it should not prevent access to essential information.

3. Protected Health Information (PHI)

Some information you provide may constitute Protected Health Information (“PHI”) under HIPAA when it is created, received, maintained, or transmitted by JAWS Podiatry or its authorized business associates in connection with eligibility review, telemedicine evaluation, treatment coordination, prescription-related coordination, follow-up, billing, or healthcare operations.

PHI may be used or disclosed for treatment, payment, healthcare operations, eligibility review, telemedicine evaluation, prescription-related coordination, patient support, legal compliance, and other purposes permitted or required by HIPAA and applicable law.

4. How We Use Your Information

To determine whether you meet basic eligibility criteria for Fugly Toenails™ telemedicine services.
To allow a Florida-licensed podiatric provider within JAWS Podiatry to review and evaluate your case when appropriate.
To communicate with you regarding eligibility review, evaluation status, requests for additional information, appointment scheduling, treatment instructions, follow-up, prescription status updates if applicable, and appropriate next steps.
To support prescription-related coordination and fulfillment through an authorized dispensing pharmacy when prescription treatment is issued and fulfillment is applicable.
To respond to questions, messages, or requests submitted through our contact channels.
To maintain medical records and business records as required by applicable law, professional standards, and internal operational requirements.
To process payments, where applicable, and to address billing questions, refunds, chargebacks, or payment-related issues.
To improve, secure, troubleshoot, and maintain the website, forms, communication systems, and related services.
To comply with applicable laws, regulations, legal obligations, professional requirements, patient safety obligations, and lawful requests.

We do not sell your personal health information or PHI.

5. Electronic Communications, SMS, Phone, WhatsApp, and Email

By providing your contact information and submitting a form, you authorize Fugly Toenails™ and JAWS Podiatry to communicate with you through email, phone calls, SMS text messages, WhatsApp, and other electronic or messaging channels for transactional and informational purposes related to your inquiry, eligibility review, evaluation, treatment coordination if applicable, follow-up, appointment scheduling, patient support, and health-related information relevant to your case.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS or messaging communications by replying STOP, and you may request assistance by replying HELP. Opting out may affect how we can communicate with you electronically, but you may request communication through another available channel.

Marketing or promotional communications, if any, require separate optional consent where required by law. Consent to promotional communications is not required to submit an inquiry, complete the eligibility screener, receive a response, receive telemedicine care, or obtain treatment if clinically appropriate.

6. Cookies, Analytics, and Online Tracking Technologies

The website may use cookies or similar technologies to operate, secure, and improve the website. Any use of analytics, advertising pixels, remarketing tools, call tracking, chat widgets, CRM scripts, or similar tracking technologies should be configured and reviewed so that PHI or sensitive health-related information is not disclosed to unauthorized third parties or used for impermissible advertising or marketing purposes.

We do not intend to use tracking technologies to disclose PHI to advertising platforms or other third parties for advertising purposes. If non-essential tracking technologies are used, the website may provide additional notice or consent options where required by law or internal policy.

7. How We Share Your Information

We share information only as necessary to provide our services, operate the website, support patient care, coordinate fulfillment when applicable, and comply with legal or professional obligations. We may share information:

With Florida-licensed providers within JAWS Podiatry involved in eligibility review, evaluation, treatment recommendation, prescription decision-making, follow-up, and related patient care.
With authorized clinical staff, administrative staff, and support personnel involved in operating the platform and supporting patient communications.
With an authorized dispensing pharmacy when prescription treatment is issued and fulfillment coordination is applicable.
With service providers, vendors, and business associates that support the website, forms, communications, payment processing, CRM, records management, scheduling, secure storage, compliance, or related operations, under appropriate confidentiality, security, and business associate arrangements where required.
When required by law, regulation, legal process, court order, subpoena, governmental request, licensing authority, or other lawful process.
To protect patient safety, public health, the rights or property of JAWS Podiatry, or the safety of patients, staff, providers, or the public.

8. Business Associates, Vendors, and Service Providers

We may use third-party vendors, service providers, and business associates to support our operations, including HIPAA-enabled forms, website hosting, secure communications, electronic records, pharmacy coordination, payment processing, email or SMS communications, automation, customer relationship management, analytics, and technical support. When a vendor handles PHI on our behalf, we seek to use appropriate HIPAA-compliant safeguards and business associate agreements where required by HIPAA.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through our website and forms. However, no website, electronic communication, or storage system can be guaranteed to be completely secure. You should not submit medical or health information through payment memo fields, public comments, social media, or other channels not intended for health information.

10. Breach Notification and Security Incidents

In the event of a privacy or security incident involving protected information, we will evaluate and respond in accordance with applicable federal and state breach notification requirements, HIPAA requirements where applicable, and internal incident response procedures.

11. Data Retention

We retain medical records, eligibility records, communications, payment records, operational records, and related information for the periods required or permitted by applicable federal and Florida law, professional standards, and operational requirements. Retention periods may vary depending on the type of record and the purpose for which it is maintained.

12. Your Rights

Subject to applicable law, you may have rights to request access to your information, request correction or amendment, request restrictions, request confidential communications, request an accounting of certain disclosures, or receive a copy of the HIPAA Notice of Privacy Practices. Certain requests may be subject to verification, legal limitations, or healthcare record requirements.

13. Children’s Privacy and Age Eligibility

Fugly Toenails™ telemedicine services are intended only for eligible adults who are 18 years of age or older. The platform is not directed to individuals under 18, and individuals under 18 are not eligible to receive telemedicine evaluation or prescription treatment through this platform.

14. Payment Privacy

If payment is required for any service or product, the price will be communicated before payment is processed. Patients should not include medical symptoms, diagnoses, photographs, medication names, health concerns, or other health information in payment notes, payment memos, bank-transfer notes, Zelle notes, PayPal notes, or similar payment fields.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates when this Privacy Policy was most recently revised. Continued use of the website after changes are posted means that you acknowledge the updated Policy.

16. Contact Us

If you have questions about this Privacy Policy, your information, or privacy practices, contact:

HIPAA Privacy Officer / Privacy Contact: Dr. Abraham Wagner, DPM
JAWS Podiatry — Fugly Toenails™
3700 Washington Street, Suite 403, Hollywood, FL 33021
Phone: (954) 922-7333
Email: info@fuglytoenails.com